Privacy Policy

Last updated: March 26, 2025

Dancily LLC (“Company,” “We,” “Us,” or “Our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how We collect, use, disclose, and safeguard your information when you visit our website [Dancily.com] (“Service”).

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please refrain from using the Service.

1. Definitions

Account: Your unique membership profile on the Service.
Personal Data: Any information that directly or indirectly identifies you (e.g., name, email, IP address).
Service Providers: Trusted third parties that process data on our behalf (e.g., payment gateways, analytics providers, and suppliers).
Suppliers: Third-party vendors that fulfill and ship orders on our behalf.
Cookies: Small files stored on your device to enhance functionality and improve user experience.
Data Controller: The entity that determines the purposes and means of processing Personal Data (Dancily LLC).
Data Processor: A third party that processes Personal Data on behalf of the Data Controller.

2. Data We Collect

We collect and process the following types of information:

A. Personal Data

Name, email address, phone number.
Shipping and billing addresses (city, state, ZIP code, country).
Photos, media, or files that you upload (e.g., for product customization). These files are stored temporarily and deleted after processing.
Payment information (e.g., credit card details) processed securely through PCI-compliant services like Stripe and PayPal. We do not store your payment details.

B. Usage Data

IP address, browser type, operating system, device identifiers.
Referring website, pages visited, session duration, and other analytics data.

C. Cookies and Tracking Technologies

Authenticate users and enhance functionality.
Analyze usage patterns and improve our Service.
Deliver tailored advertising (where applicable, with your consent).

3. How We Use Your Data

We process your data for the following purposes:

To provide and maintain the Service.
To process orders, manage your Account, and deliver products/services.
To communicate with you, including order updates, customer support, and promotional messages (with your consent).
To comply with legal and regulatory obligations (e.g., tax reporting).
To improve our Service through analytics, troubleshooting, and feature development.

Third-Party Suppliers: When you place an order, We share the necessary Personal Data (e.g., your name, shipping address, and order details) with our suppliers to fulfill and ship your order. These suppliers process this data solely for the purpose of fulfilling your order.

Payment Processing: Payment details are processed exclusively by PCI-compliant third parties. We do not store or process payment information directly.

4. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law:

Order Data: Retained for 4 weeks after delivery to facilitate customer service, then anonymized or deleted unless required for legal compliance.
Usage Data: Typically retained for up to 90 days unless required for security, fraud prevention, or legal purposes.

Your Rights: You have the right to:

Request access to, correction of, or deletion of your Personal Data.
Object to data processing or request data portability.
Withdraw your consent at any time (where processing is based on consent).

To exercise your rights, contact us at contact@dancily.com.

5. Data Sharing and Transfers

We only share your data as necessary and in accordance with privacy laws:

A. Service Providers and Suppliers

We share data with trusted third parties, including:

Payment Processors: For secure payment transactions (e.g., Stripe, PayPal).
Suppliers: To fulfill and ship your orders. Suppliers will receive your name, shipping address, and order details solely for the purpose of order fulfillment.
Shipping Carriers: To deliver your orders to your specified address.
IT Support and Cloud Hosting Providers: To ensure the functionality and security of the Service.

B. Legal Compliance

We may disclose your data if required by law, subpoena, or other legal processes.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. Notice will be provided before such a transfer occurs.

International Transfers: If data is transferred outside your country (e.g., to the United States), we ensure it is protected through appropriate safeguards (e.g., Standard Contractual Clauses).

We never sell your Personal Data.

6. Security of Your Data

We implement industry-standard measures to secure your data, including SSL encryption, secure servers, and access controls. However, no system is 100% secure, and you use the Service at your own risk.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 13, and We do not knowingly collect their data. If you believe a child has provided us with Personal Data, please contact us immediately at contact@dancily.com.

8. Third-Party Services and Links

Our Service may link to third-party websites or services (e.g., social media platforms, external payment processors, or suppliers). We are not responsible for their privacy practices. We encourage you to review their policies before interacting with them.

9. Your Privacy Rights (GDPR, CCPA, and Others)

If you are a resident of specific regions (e.g., the European Union, California, Canada), you may have additional privacy rights:

A. GDPR (European Union Residents)

Right to access, correct, or delete your Personal Data.
Right to restrict or object to processing.
Right to data portability.
Right to lodge a complaint with your Data Protection Authority (DPA).

B. CCPA (California Residents)

Right to know what Personal Data we collect, use, and share.
Right to request deletion of your Personal Data.
Right to opt out of the “sale” of Personal Data (we do not sell data).

To exercise these rights, contact us at contact@dancily.com.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If changes are significant, We will notify you via email or a prominent notice on the Service. Updates take effect upon posting unless otherwise stated.

11. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Email: contact@dancily.com

Terms of Service

Last Updated: March 26, 2025

1. Acceptance of Terms

By accessing or using Dancily.com (the “Site”), you (“Customer”) agree to these legally binding Terms. If you disagree, discontinue use immediately.

2. Eligibility & Age Restriction

Buyers must be at least 18 years old (or the age of majority in their jurisdiction).

We reserve the right to request age verification (e.g., government ID) and cancel orders from unauthorized users without refund.

3. Custom Orders – No Refunds

A. All Sales Final

Due to personalized production (using your images/text), orders cannot be canceled, modified, or refunded after submission.

Design Approval: By ordering, you:

Confirm all customization details are accurate and final.
Waive any right to claim “design regrets” (e.g., typos, low-resolution images).

B. EU/UK Exception

Under EU Directive 2011/83/EC Art. 16(c) and UK Consumer Rights Act 2015, personalized items are exempt from standard 14-day return rights.

4. Shipping & Third-Party Suppliers

Production & Fulfillment: Products are made and shipped by our global suppliers. We are not liable for:

Shipping delays (including customs).
Lost/damaged packages after dispatch (though we will assist in resolving issues).

Delivery Failure: Report within 30 days to contact@dancily.com. Unreported issues are considered delivered.

5. Returns & Refunds

A. No Refunds for Custom Products

No refunds for design choices, minor color/size variations, or delivery delays.

B. Defective Items Only

Contact us within 14 days of delivery with photo/video proof.

Replacements may be offered at our discretion (no cash refunds).

Return shipping costs are the Customer’s responsibility unless prohibited by law.

6. Intellectual Property

Your Content: You retain ownership of uploaded designs but grant Dancily a license to produce them.

Our Content: All website designs, logos, and product photos are our property. Unauthorized use (e.g., reselling our designs) will result in legal action.

Prohibited Content: Illegal, copyrighted, or offensive material (e.g., hate speech, nudity). Violating orders will be canceled without refund.

7. Limitation of Liability

We are not liable for:

Supplier errors (wrong item, delays).
“Acts of God” (e.g., natural disasters, pandemics).

Maximum Liability: Limited to the order’s purchase price.

8. Dispute Resolution

Mandatory Arbitration: Any disputes must be resolved through binding individual arbitration (not court) under the American Arbitration Association (AAA). Class actions and jury trials are waived.

Opt-Out: Users may reject arbitration within 30 days of purchase by emailing contact@dancily.com.

Governing Law: Colorado law applies (or your state if different).

9. Force Majeure

Not liable for delays/cancellations due to:

Wars, pandemics, supply chain disruptions.
Supplier bankruptcy or logistics failures.

10. General Terms

Fraud Prevention: We may request ID verification for high-risk orders.

Geo-Blocking: Service may be refused in sanctioned or high-fraud regions.

Updates: Check the “Last Updated” date for changes. Continued use = acceptance.

Contact Information